At Leading Steps Paediatric Clinic we are committed to the excellent care of babies and children and endeavour to provide high level care in all situations.

We recognise that sometimes the outcomes are disappointing and this can be related to problems with our systems or to the diseases and situations which are imposed on children.

We also recognise this is very stressful for the families who are advocating for their children.

We can only improve our care by reviewing situations where problems have occurred and are very grateful for you spending the time explaining the concern you have.

We promise to address your concern as soon as practicable.

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